Shipping & Payment Policy
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Welcome to Isometrica. This page outlines our shipping and payment procedures to provide full transparency to our customers. By placing an order through our website, you agree to the terms below. If you have any questions, we are always happy to assist.
Shipping Information
Domestic Shipping (United States)
We offer free standard shipping on all domestic orders within the 50 United States. No minimum purchase required.
- Carriers: We use trusted carriers such as USPS, UPS, or FedEx, depending on the item’s size, value, and destination.
- Processing Time: Orders are processed within 2–4 business days. Custom or made-to-order items may take longer; you will be notified if so.
- Estimated Delivery Time: 3–7 business days from the shipment date, depending on your location.
- Tracking: A tracking number will be provided once your order ships.
International Shipping
We currently ship to select international locations. Shipping costs and delivery times vary based on the destination and will be calculated at checkout.
- Customs & Duties: Customers are responsible for any additional customs duties or import taxes applied by their country.
- International Tracking: Tracking is provided, though delivery time frames may vary depending on the destination country and carrier.
Shipping Zones
We currently ship to:
- All 50 U.S. states (with free standard shipping)
- Select international destinations (calculated shipping rates)
If your region isn’t supported at checkout, please contact us directly to inquire about special arrangements.
Order Issues: Damages, Exchanges & Lost Packages
If you experience any issues with your order, please notify us within 3 business days of delivery.
- Damaged Items: If your item arrives damaged, please provide photos of the item and packaging. We will either offer a replacement (if available), store credit, or a full refund.
- Lost Packages: If a shipment is lost in transit, we will initiate a claim with the carrier. Resolution may take several business days, and we will work with you to resolve the situation to the best of our ability.
- Exchanges: We do not offer direct exchanges. If you’d like another item, please return the original if eligible and place a new order.
- Non-returnable Items: Custom jewelry, modified items, and sale merchandise marked "Final Sale" are not eligible for return.
Please refer to our full Return & Refund Policy for complete details.
Payment Information
Accepted Payment Methods
We accept the following secure payment options:
- Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay & Google Pay (where available)
- Shop Pay
- Cryptocurrency (coming soon)
All transactions are processed securely using encrypted payment gateways. We do not store your payment information.
Payment Requirements & Instructions
- Full payment is required at the time of purchase unless otherwise arranged (e.g., for custom commissions).
- If you experience a payment error, please double-check your billing address and card details or contact us for assistance.
- Sales tax is applied where required by law.
Contact Us
For any questions regarding shipping, payments, or your order, reach out to us:
Isometrica, LLC
Email: tyler@isometrica.io
Phone: (858) 342-0525
