Effective Date: 5/10/2025
At Isometrica, Inc., we take great pride in the quality, rarity, and craftsmanship of every item we offer. Each piece—whether a fine mineral specimen, gemstone, or handcrafted jewelry item—is carefully curated, described, and shipped with the utmost care. If you are not satisfied with your purchase, we will work with you to resolve the issue in accordance with the policy outlined below.
Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 3 business days of delivery. We will require photographic evidence of the issue and may request return of the original item before issuing a resolution.
If damage occurs during shipping, we will work with the carrier to file a claim and determine the appropriate next step, which may include a refund, store credit, or replacement (if available).
To be eligible for a return, the item must be:
To start a return, please contact us at tyler@isometrica.io. Unauthorized returns will not be accepted.
Due to the one-of-a-kind nature of many of our offerings, the following items are non-returnable:
We reserve the right to refuse returns on items that show signs of use, damage after delivery, or lack original packaging.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank’s policies.
Shipping fees are non-refundable. Return shipping is the responsibility of the customer unless the item was incorrect or defective.
We do not offer direct exchanges. If you'd like a different item, you may return the original item (if eligible), and place a new order separately once your refund is processed.
Orders may be canceled within 24 hours of purchase, unless the item has already shipped or production (in the case of custom orders) has begun. After that time, our standard return policy applies.
For any return-related questions, to initiate a return, or to report a problem with your order, please contact:
Isometrica, LLC
Email: tyler@isometrica.io
Mailing Address: 22 Crescent Drive, Scotts Valley, Ca 95066
Phone: (858) 342-0525
Please include your order number and a detailed description of your concern.
